Learning Outcomes

By the end of this workshop delegates will have:

• Understood the differences between assertive, aggressive and passive behaviours.
• Learnt tips and techniques to deal with difficult scenarios.
• Practiced handling difficult people with more confidence.
• Learn giving and receiving feedback skills.
• Practice techniques to successfully give feedback.

What is covered?

Assertiveness tips and techniques, difficult team members strategies, handling conflict, tips for giving and receiving feedback, feedback planner.

Trainers video

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Feedback

Here's some comments from delegates who have attended this workshop
"This is my 4th workshop and I have found them all valuable and helpful to my role"
"Well led course, no dull moments"
"I genuinely feel this course has help me and think everyone could benefit in some way from this course"

Extra Info

Here's some additional information

• This workshop can be delivered in your company find out more
• Group Booking discounts are available.
• Early bird discount is available, so book at your earliest convenience.
• Prices include VAT unless stated.
• Each workshop is backed by our Money Back Guarantee