Why attend?
This workshop will help you:
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Give you confidence and a structure to enable you to give feedback to others.
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Strengthen your tool kit to handle difficult people.
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It gives you greater confidence in dealing with others.
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Say 'no'
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Disagree without conflict
Learning Outcomes
By the end of this workshop delegates will have:
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Understood the differences between assertive, aggressive and passive behaviours.
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Learnt tips and techniques to deal with difficult scenarios.
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Practiced handling difficult people with more confidence.
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Learn giving and receiving feedback skills.
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Practice techniques to successfully give feedback.
What is covered?
Assertiveness tips and techniques, difficult team members strategies, handling conflict, tips for giving and receiving feedback, feedback planner.
Feedback
Here's some comments from delegates who have attended this workshop
"This is my 4th workshop and I have found them all valuable and helpful to my role"
"Well led course, no dull moments"
"I genuinely feel this course has help me and think everyone could benefit in some way from this course"
