Reviewed and updated: May 2018
Below are our booking and website usage terms and conditions, including our privacy and cookie policies.
NB These apply to both evalu8d and resourcily websites.
- Booking Terms & Conditions
- Website Usage Policy
- Intellectual Property / Copyright
Programme Booking Terms and Conditions
By booking dates or courses with evalu8d you agree to these booking terms.
Payment must be received within 10 days of invoice date for our Open Courses, or by terms agreed for In House. We accept payment by PAYPAL, cheque, BACS or other bank transfers.
All cancellations and requests to transfer must be made in writing and will be subject to our Cancellation and Transfer policies below. Either Email Us; write to evalu8d, 43 Coniscliffe Road, Darlington, DL3 7EH. Cancellation will be acknowledged in writing.
- No charge for cancellations received 58 or more days before the programme start date.
- A cancellation fee of 25% of the course fees will be due for cancellations received 28-58 days before the programme start date
- A cancellation fee of 50% of the course fees will be due for cancellations received 15-27 days before the programme start date
- A cancellation fee of 100% of the course fees will be due for cancellations received 14 days or less before the programme start date
- Non attendance by the delegate will result in full course fees being due.
Any monies due will be refunded within 10 days of our written confirmation.
Transfer Policy (Open Courses)
- No charge for transferring to an alternative course date provided the request is received 28 or more days before the programme start date. One free transfer can be made after which there will be a £10 transfer fee for each further request.
- Requests to transfer received 11-20 days before the programme start date will be subject to a transfer fee of £20 transfer fee.
- Requests to transfer received 0-10 days before the programme start date will be subject to a transfer fee of £30 transfer fee.
Transfer Policy (In House)
- No charge for transferring to an alternative course date provided the request is received 28 or more days before the programme start date. One free transfer can be made after which there will be a £150 transfer fee for each further request.
- Requests to transfer received 11-20 days before the programme start date will be subject to a transfer fee of 20% of the course fees.
- Requests to transfer received 0-10 days b before the programme start date will be subject to a transfer fee of 30% of the course fees.
Money back guarantee
Each workshop is backed up by our Money Back Guarantee We passionately believe that you will enhance your skills and techniques on your workshop, so much so that if by 3pm on the first day, you are not convinced - you may leave the event and we will give you a complete refund, in exchange for some feedback.
Corporate Clients If as a Corporate Client if we do not shift behaviour on a particular workshop we will give you a refund for that workshop.
Use of our websitse is restricted to personal use. You must not copy, download, or use any materials other than for personal use. Using materials from our websites by any means for commercial purposes is strictly prohibited and breaches copyright.
We reserve the right to block/refuse members.
For example those trying to spam, competitors, breach of our terms, or without reason.
We reserve the right to delete members without notice or reason.
Members who use our websites and associated forums must not spam, use discriminatory or intimidatory behaviour, product promotion, or share personal information. Any such posts or behaviour will be blocked and deleted from our site, and the member will be deleted.
This policy statement is subject to change at any time and evalu8d reserves the right to do so at its absolute discretion. In the event of any changes to this statement in any way, we will place an updated version of it on our websites.
evalu8d recommends that you regularly review this statement to ensure that you are always aware of what information we collect and how this will be used by evalu8d and any third parties to whom which we are required to disclose subject to the terms of this statement.
This policy is effective from 31st May 2012. Last Reviewed: May 2018 Last Updated: May 2018
1. What information do we collect?
1.1 In general, you can use our websites without giving us any information. However, additional services, such as use of individually tailored learning and company specific resources may only be available if we have certain information about you.
1.2 We may collect the following information, that you knowlingly provide or are aware of:
- your name and contact information, including email address, telephone number [and company details];
- information regarding your personal or professional interests, demographics, experiences with our products and contact preferences [in order to provide you with further correspondence about our products and services.]
- training and coaching notes made in training and coaching sessions you attend.
2. What do we do with the information we collect?
2.1 If we do collect any information, the information and data housed by evalu8d will be stored in databases that belong solely to evalu8d and no other body.
2.2 We use this information to provide you with a better service, and in particular for the following reasons:
- internal record keeping
- to improve our services and to plan for future site developments;
- to monitor website usage;
- to send to you, subject to our Terms and Conditions of use, e-mails for the purpose of administering the evalu8d site; or
- to send to you copies of our electronic newsletter, subject to you opting in to receiving such newsletters if prompted to do so.
- to provide you with feedback following training and/or coaching sessions.
2.3 With regard to each of your visits to our sites we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer/device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), articles and products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
2.4 We may contact you by e-mail, phone or mail with special offers, resources and informaiton on products and services.
3. Whom do we share this information with?
We will not transfer, disclose, sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law. We may release your personal information to our authorised direct marketing or other agents unless you tell us that you do not wish this to happen.
4. How to get copies of or amend the information we have collected?
4.1 You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £15 may be payable to cover administration costs. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at:
43 Coniscliffe Road
Alternatively, email us with your request.
4.2 If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.
4.3 We will provide you with the information 28 days after the request.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
We may link to other websites which are not within our control, such as within the articles and as resources at the end of many site pages and chapters. Once you have left evalu8d’s websites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
7. What’s a cookie?
We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.
7.1 When you visit our site - our web server talks directly to your web browser - to display and render information correctly. It also tags the browser with information about your visit and the browser in turn saves this information in a basic text file.
7.2 Any time you choose to return to www.evalu8d.com or www.resourcily.com the information is subsequently sent back to the evalu8d server each time your browser requests a page - and 'talks' to the server.
7.3 Cookies give us important generic information regarding the behaviour of our users within our site - what areas they enjoy visiting - what services they frequently use
7.4 No sensitive information such as telephone numbers or email addresses are stored within these cookies.
7.5 Most web browsers accept cookies by default. However, if you are uncomfortable with cookies - you may well be able to set your web browser to refuse all cookies - or to let you know when a cookie is sent to your own computer - you can then choose whether to accept the cookie, or not.
7.6 We will update these terms as cookies policy changes and adapts. You should try and visit this page now and again, to review the standing terms because they are bound to you as a user.
7.7 The cookies we use are:
Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognise you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.
|Cookie||Name / Expiry||Purpose||More information|
|site cookie||PHPSESSID[Expires when reader closes the browser]||This cookie stores variables associated with your use of the website. No personal information is stored. The cookie is created as soon as you visit our website, and stores a unique identifier for your session. This session expires as soon as you leave the website.||The cookie is a default session ID stored by PHP in order to keep session variables associated with the client. Its a default action of the session_start() request.
The ID stored is generated by the server and no personal information is stored.
Visit the PHP site for more information.
|site cookie||ASP.NET_SessionId[Expires when reader closes the browser]||This ASP cookie records the state of the currently selected menu options and action chosen by the user. This is to provide a better user experience.This session expires as soon as you leave the website.||Another session cookie which is used as the identifier for the current session.
Visit the Microsoft site for more information.
|Font size cookie||ASP.NET_SessionId[Expires when reader closes the browser]||This cookie stores variables associated with your font size choice [see persistent cookies below]. No personal information is stored. The cookie is created as soon as you visit our website, and stores a unique identifier for your session. This session expires as soon as you leave the website.||Visit the Microsoft site for more information.|
|SiteAnalyze web analytics cookie||ASP.NET_SessionId[Expires when reader closes the browser]||This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find information quicker.||Visit the Microsoft site for more information.|
|Twitter cookie||_twitter_sess[Expires when reader closes the browser]||This cookie is used by a third party provider, the micro-blogging service, Twitter. Twitter may use both session cookies and persistent cookies to improve their service including understanding reader interaction, monitor aggregate usage and web traffic routing.||For further details on the cookies set by Twitter, please refer to the Twitter website.|
Persistent cookies help websites remember your information and settings for any future visits. This will result in faster and more convenient access since, for example, you don't have to login again.
Besides authentication, other website features made possible by persistent cookies include: language selection, theme selection, menu preferences, internal site bookmarks or favourites, among many others. On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, the next time you visit the site.
For example, a website may offer its contents in different languages. On your first visit, you may choose to have the content delivered in Welsh and the site may record that preference in a persistent cookie set on your browser. When you revisit that site it will use the cookie to ensure that the content is delivered in Welsh. A persistent cookie enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.
|Cookie||Name / Expiry||Purpose||More information|
|Contrast select||StylePicker:colours[Expires after one year]||If you make use of our accessibility panel options and choose a preferred colour contrast, our website will place a cookie on your device, so that every time you visit, your preferred colour contrast choice is automatically selected.||Full information on any cookies we use and our privacy statement is detailed on this web page.|
|Font size select||StylePicker:fontsize[Expires after one year]||If you make use of our accessibility panel options and choose a preferred text size, our website will place a cookie on your device, so that every time you visit, your preferred text size is automatically selected.||Full information on any cookies we use and our privacy statement is detailed on this web page.|
|Language choice||lang[Expires after one year]||Upon visiting our site for the first time readers can opt to select the language of their choice [English or Welsh]. In addition, readers can switch languages at any point when avigating through the site, including our web maps. This cookie remembers that language choice, and automatically displays the chosen language when the reader returns to the evalu8d site in any one session.||Full information on any cookies we use and our privacy statement is detailed on this web page.|
|SiteAnalyze web analytics cookie||nmstat[Expires after 1,000 days]||This cookie is used to help record your use of this website. It collects statistics about site usage, for example, when you last visited the site. This information is then used to improve the user experience on our website. The cookie contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only for web analytics. This cookie is set to expire 1,000 days after your last visit.||Full information on any cookies we use and our privacy statement is detailed on this web page.|
ACOOKIE[Expires after two years]
WEBTRENDS_ID[Expires after two years]
|These are the cookies associated with our old web analytics providers. evalu8d no longer use this service and are engaged in removing these cookies from the site. For information [to 2010] when you accessed our website, these 1st party Web trends cookies helped us accurately estimate the number of visitors to the website and volumes of usage. This was to enable us to deliver a service best suited to our readers' needs.||Full information on any cookies we use and our privacy statement is detailed on this web page.|
guest_id[Expires after one month]
k[Expires fter one week]
|These cookies are used by a third party provider, the micro-blogging service, Twitter. Twitter may use both session cookies and persistent cookies to improve their service including understanding reader interaction, monitor aggregate usage and web traffic routing.||For further details on the cookies set by Twitter, please refer to the Twitter website.|
7.8 To delete cookies or reject cookies
We recommend you allow the cookies we set by this website as they help us provide a better service.
If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
7.9 Changing your browser settings:
You can prevent your websites from tracking you by adjusting your browser settings, browsing in ‘private mode’ or using browser add-ons. You can find out how to do this by visiting the relevant support page for your browser, or by using the help function on your browser:
You can surf the Websites anonymously and access important information without revealing your identity. However, for the purposes described in this policy, we use “cookies” to measure your visits to our Websites. A cookie is a small text file that our Websites store on your device or web browser and can later retrieve. These cookies allow us to distinguish you from other users of the Websites, but this information only allows us to identify you personally if you have previously logged on to the Websites from that device as a registered user, or where you have visited a Website by clicking through from communication (such as an email) that you have received as a member.
If you choose not to delete and/or block cookies from the Websites, and continue to use the Websites, you are thereby consenting to our use of such cookies.
You may delete and block all cookies from the Websites, but parts of the Websites may not then work, for example you may not be able to access company or individual resources we provide for you. A cookie helps by rembering you so you do not have to input informaiton againa nd again when revisiting a site.Most web browsers and devices allow some control of most cookies through the browser or device settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To manage cookies linked to targeting/advertising activities, visit www.youronlinechoices.com. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To adjust your preferences for flash cookies (and whether or not you wish to accept them for the Websites or other websites), please visit www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Data Protection and Privacy
One: Personal privacy is important to you and to evalu8d. Any information we collect and process on training you attend or via our website will be kept confidential and secure once it reaches our server. The information will be used only in strictest conditions in accordance with the Data Protection Act 1998 (United Kingdom) ("DPA") any other applicable data protection legislation. For the purpose of the DPA, the data controller is evalu8d limited, 43 Coniscliffe Road, Darlington, DL3 7EH.
Two: Personal information you provide to evalu8d through our website or on your programme will be used strictly in the following ways, and only by evalu8d limited, resourcily or other evalu8d companies.
(a) updating and enhancing personal records relating to programme and website registration;
(b) contacting you with development activities which may support your personal development plan (PDP);
(c) handling your programme booking, delivering products and services, processing payments, communicating with you about bookings, products and services;
(d) advising you of other products and services which may be of interest.
(e) contacting you following your programme in order to suggest development activities in line with your PDP.
Three: evalu8d do not sell your information to any third parties. Your information will not be made available to external organisations except for supporting points (a), (b), (c), (d) or (e) above. Examples of these organisations would be hotels or training venues that would require details in support of your programme.
Four: You will be asked to provide contact details via our website and programme registration process. When we will contact you:
(x) We will contact you pre and post course in conjunction with your programme; with programme details, and with development activities to support your PDP.
(y) We may send information on future products and services we feel will be relevant to you.
Our records are completed using information you provide us. evalu8d do not assume responsibility for confirming the ongoing accuracy of your personal data. For further information of your rights under UK data protection laws, see the government website https://ico.org.uk/
Intellectual Property / Copyright
- For materials provided by evalu8d to the client or customer, the intellectual property rights shall remain with evalu8d. (unless otherwise agreed)
- For materials provided by the client or customer, intellectual property rights shall remain with the client or customer. (unless otherwise agreed)
- Any materials where the rights belong elsewhere shall be recognised.
- Any materials owned by the customer of the client shall remain property of the customer. (unless otherwise agreed)
- Materials are provided for individual use only, and must not be used to train others within your organisation or elsewhere, unless you have written consent from evalu8d
- All evalu8d materials are subject to copyright law and should not be copied, reproduced, altered, passed on as own work or distributed in any way
By using our site you agree to our terms and conditions.